Why aren't Funders (and other contacts) receiving my emails?

If you've connected your email account to your MCA Suite workspace (link to article to connect your email to your MCA Suite workspace) and are using it to send submissions and other emails, but your funders and other contacts are not receiving them, follow these steps:

1.  Go to your email account that you have linked to your MCA Suite workspace and check your "Sent" folder to see if the message you have written in MCA Suite is there. If the message is in your "Sent" folder, this means MCA Suite has successfully sent the email from MCA Suite to your email account to be sent to the recipient.

2.  Confirm the number and size of the files you are trying to send to funders and other contacts are under 20 MB. Many funders have their email servers setup to reject large files. As an alternative, use MCA Suite's feature to send large files as a link for your funders to pick up the files. Refer to this link for more details. 

3.  Ask your recipient (funder) to check their spam folder as your email account could be considered as spam by the recipient's mail server. 

3a.  To remediate the spam issue, ask your funder (and other contacts) to add the email address you are using to send out submissions and other emails to their "whitelist."