The Role of an Agent has the following restrictions in MCA Suite:
For Deals in the Lead, Applications, Declined stages, Agents can move a deal across the stages (convert a lead to applications and declining the deal), create notes and tasks, upload files and correspondence with the merchants. Agents cannot:
- Delete deals (regardless of stages)
- Delete notes
- Remove files/attachments
Agents can view Submissions and Offers (when the Application has been submitted to funders) within a Deal, but cannot:
- Create, edit or remove submissions (send or manually record deals to funder)
- Create, edit or remove offers
- Send emails to funders
- Select an offer to convert a deal to be funded
When a Deal is in a Declined stage, the Agent can only it if it has access to it.
Agents will not have access to the following pages:
- Contacts
- Settings
Below is a screenshot of what an Agent could see and do in MCA Suite.
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